At this difficult time, I wanted to take a moment to reassure our clients, both new and existing, that LLB Solicitors remains open for business and committed to continuing to support our clients.

We are continuing to represent clients:

We work using a cloud-based IT system which provides us with the flexibility to support our clients from our offices, or from home. Our technology provides rigorous data and security controls so our clients can have peace of mind that their personal information is always respected and protected. Our telephone system is equally flexible, and you can continue to contact us on any of our main line or direct dial numbers. We are happy to accept instructions via email, over the phone or using our electronic signature software.

In accordance with government advice, until further notice we have closed both our Cheadle Hulme (Stockport) and our Kelsall (Tarporley) offices to clients and other visitors. If you require a meeting with one of our team, we can facilitate this via video conferencing or over the telephone. Please get in touch to discuss.

Service Standards:

Our team is currently in good health, but it is possible that over the coming months members of our team will contract COVID-19 and will be unable to work. If this happens, other members of our team will step-in to progress your case, but I ask for your understanding and patience if we are unable to adhere to our normal service standards during this pandemic. Indeed, staff illness aside, we do expect to experience some degree of temporary slowdown in our ability to progress your case. This is not least because defendants, expert witness (i.e. doctors) and barristers are all facing their own challenges, which will impact on the speed of our service. Moreover, the Court Service is under a lot of pressure. We also anticipate some delays with Royal Mail.

Throughout this period of uncertainty, we will continue to operate and represent our clients. We are encouraged by the positive and pragmatic steps being taken by the profession to allow us to continue to progress cases. For example, the regulatory authorities today approved for the first time the use of video consultations for the provision of medical evidence. This is significant for our personal injury clients (read more here). Likewise, the Courts are putting in place measures to facilitate video and telephone hearings. We are equipped to engage with these developments and will do all we can to avoid any unnecessary disruption for our clients.

If you have any questions or concerns about the impact of Coronavirus on your case, please contact your solicitor directly, or submit a new enquiry via the contact us page.

Best wishes to all.

John Turner
Operations Director