We value all feedback from our clients because it helps us to develop the things we do well and address areas for improvement.
If at any point during your case you become unhappy about our service then please inform us immediately so that we can address your issue. In the first instance please contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues quickly. If you would like to make a more formal complaint, then you can request a copy of our complaints procedure or refer to our Terms & Conditions sent at the start of your case. Please be assured that raising a complaint will not affect how we handle your case.
The Legal Ombudsman (www.legalombudsman.org.uk) can help you if we are unable to resolve your complaint ourselves. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have first tried to resolve your complaint directly with us, so the first thing to do if you are unhappy with any aspect of our service is to let us know.
We are regulated by the Solicitors Regulation Authority. Part of our professional regulation requires that we act at all time with honesty and integrity and that we do not discriminate against anyone on grounds of protected characteristics. We also maintain proper accounting policies so you can be assured that your case is in safe hands. If you are concerned that we are not meeting our professional responsibilities please let us know by contacting us at [email protected], or you can contact the Solicitors Regulation Authority directly.