A visit to the hairdressers should be a pleasurable experience and no-one should be left with damaged hair or an injury. We have years’ of experience helping people who have been let down by their hairdressers so we understand how devastating it can be if your hair is ruined and/or scalp damaged. 

If you’ve received a bad haircut you should speak to the hairdresser about a refund, but if your hair has been physically damaged or you have received a burn or a reaction to chemicals then we can help you recover the compensation you deserve.

Hairdressing Claims FAQs

I think I have a claim against my Hairdresser. What should I do?

You should seek medical attention if you are in severe pain or worried about burns or damage to your scalp.  We advise all clients to:

  • Keep appointment records
  • Take photographs
  • Keep any damaged hair
  • See your doctor if necessary
  • Call us for advice

 

How much does it cost to make a claim and how much compensation will I receive?

We work on ‘no win, no fee’ terms which means that there is no financial risk if you lose your case.  We cannot give specific advice about how much compensation you could be entitled to without reviewing your individual case, but the guideline for compensation (excluding expenses) ranges from £3,000.00 to a maximum of £9,500.00.  Once you add in other expenses the compensation is often higher. We work with the UK’s leading Trichologists to assess the damage to your hair and maximise your compensation.

 

What is a Trichologist?

A qualified trichologist is someone registered with the Institute of Trichology who is an expert in the science of the structure, function and diseases of human hair. Trichology is the diagnosis and treatment of diseases and disorders of hair and the scalp.  We work the UK’s leading Trichologists to assess the damage to your hair.

 

My hair is badly damaged, but my hairdresser says it’s not their fault and says that my hair was in poor condition to start with. Can I still claim?

 

Yes.  Hairdressers have a duty to assess the condition of your hair before they perform any treatment.  Trichologists recommend that hairdressers perform patch tests for allergies and strand tests to check hair is in good enough condition to tolerate the treatment proposed.  All hairdressers should additionally take visual and elasticity tests prior to performing any work and warn customers of any potential problems.

 

I signed a waiver before my visit; can I still claim?

Yes. Whilst a waiver may be an important document to show that you understood the risks, it does not allow the hairdresser to act negligently and cause you an injury.  Contact our lawyers and we will be happy to help.

Why Instruct Us?

Solicitor Guarantee

Unlike many of our competitors we guarantee that your case will be handled by a qualified and experienced solicitor throughout. This leads to better outcomes for our clients.

Affordable

Our ‘No-Win, No-Fee’ charging structure allows us to represent you without compromising on service or quality.

Practical

We will work hard to fully understand your problem and your priorities so we can find the most effective route to achieving your desired outcome.

Professional

Law Society Accredited and Regulated by the Solicitors Regulations Authority – you have peace of mind that we are regulated professionals, fully insured to represent your interests.

Proven Track Record

Since we started in 2012, we have recovered many millions of pounds in compensation for our clients, achieving a 99.3% client satisfaction score. Most of our work comes from client recommendations.

Nationwide Service

From our offices in Cheadle Hulme and Tarporley we represent clients right across England and Wales.