What Our Clients Say About Us

When you’re facing the aftermath of an injury, finding the right legal partner really matters. That’s where the reviews of LLB Solicitors can offer the reassurance you need. With a Trustpilot rating of 4.8 out of 5, with virtually all 5-star feedback, clients consistently highlight the qualities that make LLB Solicitors stand out as Personal Injury experts. Read what our clients say about us at Trustpilot here.

Below is a summary of what people are saying about us, together with an explanation of the key aspects that most clients find important when looking for a personal injury solicitor. Choosing the right legal team can make a huge difference the outcome of your case (you read more about how to choose the right solicitor here).

Personal touch: “I felt supported”

One theme that runs through many reviews is how clients found genuine human support. For example:

“The moment I had contact with Paul and the other amazing group of people I knew there was help for me. This took pressure off my mind …”

“Lee at LLB Solicitors was great throughout this whole process. … I couldn’t fault Lee’s advice, guidance, support and communication.”

When you consider the world of personal injury claims, which can be stressful, drawn-out and emotionally demanding, having a team that not only understands the legal side but also the human side makes a huge difference. It helps you get through the process with less anxiety, allowing you to focus on recovery rather than being overwhelmed by the legal complexities.

Why it matters to clients:

  • A personal injury claims is more than just paperwork – you’re often dealing with pain, disruption to work or home life, sometimes trauma.
  • Clear communication and visible empathy (as clients report) help you feel in control rather than lost.
  • Knowing someone is “on your side” changes the mindset from fear to empowerment.

Clear communication and transparency

Another standout point in our reviews relates to how we keep clients informed and explain things in plain English. For instance:

“Very good communication and everything explained step by step. Would highly recommend them.”
“He kept me updated with everything going on, explained everything so I had a good understanding I didn’t have to worry about anything — they took care of it all.”

Why it matters to clients:

  • You know what to expect, so you’re less likely to feel anxious about “what’s next”.
  • You can make informed decisions, rather than being overwhelmed by jargon.
  • A firm that communicates well is more likely to keep momentum in your case, meaning less delay.

Professionalism and dedication

Clients frequently comment on the professionalism of our team and how we “go-the-extra-mile” with a ‘can-do’ attitude:

“100% professionalism … from the start my solicitor has answered questions, provided guidance and been there all the way through giving us the best possible outcome we could wish for.”
“Very professional, knowledgeable advice and a great attitude. I received a much better outcome than I expected. Great understanding of trust and commitment into my personal case and was very punctual.”

This isn’t just about formality; it’s about quality of service and the sense of trust you get from having someone working in your corner.

Why it matters to clients:

  • Personal injury claims often require technical knowledge (medical evidence, liability issues, valuations). As a professional firm we will get that right.
  • When you feel your case is being handled with care and competence, you reduce the mental burden of “hoping things will turn out okay”.
  • An outcome that exceeds expectations (as many clients report) typically comes from solid, consistent work behind the scenes.

Strong outcomes and relief

Many reviews mention that clients got a positive result and that the process was smoother than they expected. For example:

“My experience with LLB Solicitors was great from start to finish. Great communication … I’m grateful for all the help and would definitely recommend to anyone.”
“Following an injury in a supermarket (broken knee) … The process was lengthy which I expected, but I was regularly kept informed of the stages and processes. I thoroughly recommend this company for their professionalism and good communication.”
“I had a personal injury claim managed by Mr Jones. … I was successful despite a VERY tricky defendant. Some justice has been re-established …”

It’s one thing to have good service; it’s another to have a claim that actually delivers. Clients are telling us both.

Why it matters to clients:

  • The ultimate goal of a personal injury solicitor is to secure a fair outcome: compensation, support, restoration of wellbeing.
  • Having the stress of a claim handled effectively means you can focus on recovery, on rebuilding, on moving forward.
  • Positive outcomes build confidence: knowing that other clients have had successful outcomes, you can feel more comfortable choosing us.

Nationwide service, inclusive approach

LLB Solicitors provide a Nationwide Service, No Win No Fee.

Why it matters to clients:

  • If you’ve been injured and you’re worried about legal costs, “no win no fee” arrangements reduce the anxiety.
  • Serving nationwide means the firm has the systems in place to handle clients from different locations, which can be reassuring in terms of reach and resource.
  • Broad expertise (injury, work accidents, clinical negligence) LLB Solicitors is used to handling complex cases, which may benefit you even if your claim is more straightforward.

Why this makes LLB Solicitors a great choice for someone looking for a personal injury solicitor

Putting it all together, here’s why the client feedback shows LLB Solicitors ticks many of the boxes you’d want if you’re seeking help with a personal injury claim:

  1. Empathy + Expertise: You’re not just a file number. Many reviewers say they felt seen and supported, which is crucial when you’re going through a difficult period. But at the same time, they received professional, technically sound help.
  2. Clear communication: You want to understand what’s happening, when decisions need to be made, and how the case is progressing. Reviews consistently praise the “explained everything”, “kept me updated” approach.
  3. Strong outcomes: Positive results matter. It’s reassuring to see clients reporting successful claims and feeling that the service lived up to expectations.
  4. Ease of process: The fewer additional stressors you have, the better. Clients commented on “straight-forward process”, “stress-free”, “took pressure off my mind”.
  5. Accessibility and funding: The “nationwide”, “no win no fee” model and reviews from a spread of clients indicate that the firm is open, reachable, and willing to help – not just for the “easy cases”.
  6. Trust and reliability: When people repeatedly say “would recommend to friends and family”, this indicates that their overall experience was good enough to pass on. That matters when you’re making a decision.

 

After choosing the right solicitor

Imagine you’ve had an accident – perhaps at work, or as a result of someone else’s negligence. You pick up the phone to LLB Solicitors. From the first conversation you notice: Someone listens. Someone asks questions. Someone says, “Yes, we can help you.” You don’t feel rushed; you don’t feel like you’re just one of many. You walk through the next steps with someone by your side.

Over the coming weeks or months:

  • You receive clear explanations: “Here’s what we’re doing now. Here’s what to expect.”
  • When you have a question (medical update, insurance response) you get an answer, you get support.
  • You’re not left in limbo. You get updates.
  • You feel reassured that the work is being done. You can breathe a little easier.
  • Ultimately, the claim concludes. You receive a fair settlement. You feel that your concerns were treated seriously. You feel that you chose the right team.

And as you move forward with your life, you worry less about what happened and focus more on your future.

Final thoughts

The reviews of LLB Solicitors tell a story of a law firm that blends professional expertise with human understanding, clarity of communication with strong outcomes, accessibility with real support. For anyone looking for a personal injury solicitor in the UK, these are exactly the kinds of characteristics you’ll want.

If you’re reading this blog post because you’re considering making a claim and you’re shopping around for the right team, take this as a sign that LLB Solicitors earn their positive reputation. The voices in the reviews don’t just say “they did a good job”,  they say “I felt supported, I was informed, I achieved a result.” And in the field of personal injury claims, those are powerful reflections.

If you have suffered a serious personal injury, or have another legal problem you need help with, please contact our specialist solicitors today for a free no obligation discussion.

You can call us on 0161 989 9400 or complete the contact us form.

LLB Solicitors 27/10/2025